Welcome to 3Sixty Gadget

Terms and Conditions


  1. Price listed in our website is final and non-negotiable. However, for corporations we do have special rate subject to quantity purchase, for corporate sales may contact us separately.
  2. All shipment of order is made on the same day if payment is made before 3.00pm on Monday-Friday (except for public holiday). However, for no stock item, we will try sending the item within the next 2 working days or refund / replacement will be offered to the buyer on the 3rd day.
  3. Good sold are not returnable. If in any special situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to the item and package condition verify by our technician and sales representatives.
  4. Our sales team are not responsible for mis-selection of every item purchased by customer. Customer can consult them for advice but the final decision is on customer responsibility.
  5. We can't guarantee the availability of stock at all time due to our stock is moving from time to time. However, we do offer a same day reservation without any deposit. Please call our hotline +6010 8000 600 for reservation.
  6. Please make payment and upload proof of payment (for offline payment method) within 24 hours from the time of order, failing which we reserve the right to reject your order.
  7. Payment for all sales /promo items must be made immediately after the order is made.
  8. Proof of payment must be either screenshot or picture of original receipt from online banking, cash deposit machine, or bank counter. E-mail confirmation will not be considered as proof of payment.
  9. We reserve the right to withhold payment if the transaction appears to be a possible fraud. i.e. Payment made by a third party, and not by the buyer or recipient of the goods. We will lodge a police report in the event that we find the payment is fraud.
  10. We will verify the payment and process the order accordingly.
  11. If the item(s) customer purchased is not in stock, we will try to post it again on the next day. However, if the item is still not in stock on the 3rd day of the date of purchase, we will inform the customer and offer a replacement / refund subject to the customer agreement.
  12. We reserve the right to change the price without prior notice. In the case of our system is being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made. 
  13. To avoid delay in shipping, please do not send the same order to multiple channels. Deal with 1 mode of contact: for example, if you order via email, continue to communicate by email. If you order via WhatsApp, continue to communicate via WhatsApp.
  14. We only ship within Peninsular Malaysia only.
  15. Free shipping is entitled for selected products only.
  16. If customer decide to cancel the order or request a refund on personal justification, we will charge RM50 for admin fee, that will be deducted from the refund amount.
  17. Refund process will take approximately 5 working days to complete. However, for credit card purchase, the refund will take approximately 10 - 14 days to complete.
  18. Warranty covered under Brand(s) are depends on the model of the phone– 12 / 24 months for transceiver, 3 months for LCD module, 3 months for accessories. For full terms and conditions, please refer to our warranty page.
  19. Warranty period for local original set is set by the authorized distributor / manufacturer.
  20. 3Sixty Gadget will not cover the shipping cost or any other cost to send the broken / faulty item to us. Customer also has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, we will bear the shipping cost of sending the device back to customer. 
  21. We do not accept payment via PayPal, local cheque or international TT. We will not be responsible for payment using these methods.



***Please do not proceed if you do not agree with any of our terms and conditions***


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